Connect, Control, & Fix

• Send a support invitation email
• Paste a support link into an IM session
• Let your customer click on a link on your website

Beyond Remote Support uses a Service Oriented Architecture, running on your PC, but giving you the power of the Web.  You don't have to mess with logging onto a website, creating a support session or giving your customer a session number to enter. Simply Email a support invitation, paste a link into an IM session, or let your customer click on a link from your website. 

When your customer clicks on the link, you will see them show up in your "Active Connections" window and you will immediately have remote access to their machine. It's that simple!

Beyond Remote Support Features	Included
Remote Support Functionality
Send an e-mail support invitation
Paste a support invitation link into a chat session
Post a "Get Remote Support" link on your site using HTML generated from within Beyond Remote Support
Manage unlimited inbound support requests on one computer
Support an unlimited number of customers with one Beyond Remote Support license per computer
Core Functionality
Access and Control any PC over the Internet or on a LAN
Remote file transfer
Live Chat with Remote User
View & control multiple computers simultaneously
Choose from Six Themes
Auto Scrolling - if the remote computer's screen is larger than yours, the console will automatically scroll as your mouse nears the edges.
Standard, Full or Scaleable Remote Desktop Viewing
Color Mode, Block Size and Frame Refresh settings allow for ideal performance
Multi-Monitor Support
Drag and Drop Folders and Connection Management to allow for easy Network Organization
Ability to change connection settings during remote control session
Secure 128 bit Encryption
Online Help File
Online technical support forums
Update Auto Installer for all the latest features and releases
E-mail Support with ability to escalate to phone support